FAQs

Getting Started

  • Aquora Outsourcing is a premium customer support outsourcing company. We provide highly skilled, brand-aligned agents who act as an extension of your team—without the hassle of hiring, training, or managing them in-house.

  • We specialize in helping eCommerce & DTC brands, SaaS & tech startups, and service-based businesses that prioritize high-quality, customer-centric support.

  • If you’re struggling with high support volume, slow response times, inconsistent quality, or an overwhelmed in-house team, outsourcing could be the solution. We help businesses scale support without sacrificing customer experience.

    • Our agents are handpicked, well-trained, and aligned with your brand.

    • We don’t do generic scripts—your support will feel personal and authentic.

    • We use the AQUORA Method to build, optimize, and scale your support for long-term success.

    • We prioritize both businesses and agents—happy, empowered agents = better customer service.

  • Most clients notice better response times, happier customers, and smoother workflows within the first 30 days. We hit the ground running!

Operations & Support

  • Absolutely! We’re perfect for businesses that need just one agent to test the waters or manage a smaller customer base. You can always scale up when you’re ready.

  • We offer customized coverage, including business hours, extended support, and even 24/7 availability for Enterprise clients.

  • Definitely! We’re pros at platforms like HubSpot, GHL, and more. Whether you need a new system or want to optimize your current setup, we’ll ensure your processes are smooth and efficient.

  • Our agents are fluent in English and have near-native proficiency, ensuring high-quality interactions with your customers.

  • Yes! While we primarily focus on customer support, we also provide technical support for SaaS and tech companies.

Onboarding and Integration

  • Most clients go live within 4-6 weeks. This ensures your agents are fully trained, workflows are optimized, and support runs seamlessly from day one.

  • Yes! We match you with agents based on your brand, industry, and needs. You’ll have the final say in selecting agents that best fit your team.

    • Regular performance monitoring & coaching

    • Weekly KPI reports & feedback loops

    • Ongoing training & skill development

    You’ll always know your customers are in good hands.

  • We integrate AI and automation strategically—not as a replacement for human support. This helps streamline responses, reduce repetitive tasks, and improve efficiency without losing the personal touch.

Still Have Questions?

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