Our Story

Customer Support Should Be Better—for Everyone.

Hi there! I’m Jiri, the founder of Aquora.

I’ve spent years in the customer service industry, leading teams across the US, Canada, and Australia. I’ve seen firsthand how critical customer support is to a company’s success—but also how broken the system can be. Agents are overworked and undervalued, while businesses struggle with high turnover, inconsistent quality, and outsourcing that feels disconnected from their brand.

Then there’s Lexi, my co-founder. She’s been in this industry even longer, starting at just 18. Together, we’ve built customer support teams from the ground up, and in doing so, we noticed a huge gap: most outsourcing solutions don’t prioritize the people at the heart of it all—the agents.

A Better Approach to Outsourcing

At Aquora, we believe great customer support starts with the people behind it. That’s why we do things differently.

We don’t just provide skilled, motivated agents who genuinely care about your customers—we make sure they’re paid fairly, supported in their growth, and given the tools they need to succeed. Because when agents feel valued, they show up better. They care more. And that translates into better service, happier customers, and stronger businesses.

But great service isn’t just about great people. It’s about having the right systems in place.

The AQUORA Method: A Smarter Way to Scale Support

That’s why we developed the AQUORA Method—a proven approach that ensures both agents and businesses thrive. The method is built on three core pillars:

1. Build: We set a strong foundation by analyzing your current support, aligning it with your brand, and training skilled agents to represent your brand.

2. Optimize: Next, we continuously refine processes, monitor performance, and adapt in real-time to ensure seamless, high-impact service.

3. Scale: As your business grows, so does your support. We integrate automation, track customer feedback, and scale your team to meet evolving needs while always keeping quality front and center.

With this approach, your customer service team doesn’t just meet expectations—they exceed them.

So, What’s Next?

We’re building more than a business. We’re creating a community where businesses and agents alike can thrive. And we’re just getting started.

We are looking ahead with big dreams—to grow our team, expand our services, and make sure small businesses everywhere can access top-tier customer service without breaking the bank.

So, thanks for being a part of our journey. Our whole team is extremely excited to see where this takes us—and even more excited to help you elevate your customer service experience.

Ready to get started? Let’s chat about how we can help your business stand out with customer support that truly makes a difference.